At Brickyard Toys, we are committed to providing high-quality products and excellent customer service. However, we understand that sometimes issues may arise. This policy outlines how you can raise a complaint and how we will handle it.
1. How to Make a Complaint
If you have a complaint about our products, services, website, or any other aspect of your experience with Brickyard Toys, please contact us via email at:
? Email: info@brickyardtoys.com
When submitting a complaint, please provide:
Your name and email address (so we can respond).
A clear description of the issue (including order number, if applicable).
Any relevant supporting documents (such as screenshots, photos, or receipts).
2. Our Complaints Handling Process
Acknowledgment – We will acknowledge your complaint within 7 business days of receiving it.
Investigation – Our team will review your complaint, investigate the issue, and gather any necessary information.
Response – We will provide a resolution or update within 7 business days. If more time is needed, we will inform you of the delay and expected response time.
Resolution – If your complaint is valid, we will take appropriate action, which may include:
Offering a replacement, refund, or store credit (where applicable).
Providing additional customer support or guidance.
Making improvements to our services or policies.
3. Escalation Process
If you are not satisfied with the resolution provided, you may request that your complaint be escalated for further review. To do this, reply to our response email with the subject line!
4. Policy Updates
Brickyard Toys reserves the right to update or modify this Complaints Policy at any time. Any changes will be reflected on this page.
If you have any concerns or need further assistance, please reach out to us at info@brickyardtoys.com.
